horz

Refund Policy

Last updated: October 30, 2026

All orders and refunds for horz are processed by PayPro Global (PayPro Global, Inc. and its subsidiaries), our authorized reseller and Merchant of Record, in accordance with PayPro Global’s Terms and Conditions and PayPro Global’s Refund Policy.

1. Refund Eligibility (14-Day Window)

In accordance with PayPro Global’s reseller policy, you may request a refund within 14 days of your purchase date.

Once 14 days have passed since your purchase date, all sales are final and no refunds will be issued, unless a longer refund period is strictly required by mandatory consumer protection laws in your country of residence.

2. Technical Issues and Troubleshooting

Before submitting a refund request for a technical issue, please check that your Mac meets the system requirements listed in our Terms of Service (a Mac with Apple Silicon running macOS 26 Tahoe or macOS 27 Golden Gate, a MacBook trackpad or Apple Magic Trackpad, and macOS Accessibility permission enabled) and email us at support@horz.app with your Mac model, macOS version, and a brief description of the issue so we can help resolve it.

3. Digital Delivery and EU/UK Right of Withdrawal Waiver

horz is downloadable digital software delivered immediately after checkout together with a license key. Under PayPro Global’s Terms and Conditions (Section 2.5) and PayPro Global’s Refund Policy, if you are a consumer in the European Union or the United Kingdom, by completing your purchase and downloading or activating the software you expressly consent to immediate performance of the contract and acknowledge that you waive your statutory cooling-off right of withdrawal once download or license activation begins.

4. How to Request a Refund

To submit a refund request within the 14-day period, provide your order number or receipt email to:

5. License Deactivation After a Refund

Approved refunds are returned by PayPro Global to the original payment method used at checkout (typically appearing on your statement within 5 to 14 business days, depending on your bank or card issuer).

When a refund is issued, PayPro Global automatically notifies our licensing server and your license key is permanently deactivated immediately. Under PayPro Global’s Terms and Conditions and Refund Policy, you must immediately uninstall horz from your Mac and destroy all downloaded copies and license keys.